Why won't my credit card go through?

Make sure you are using the correct zip code of the card you are trying.

Why was my card charged more than once?

If you attempt to place your order more than once before your transaction is approved, these attempts can show up as pending transactions. 

These attempts will go from pending to canceled in your bank statement after they are processed. 

You will not be charged multiple times, only one transaction will be fully processed.

What currency are the prices in?

All prices are in U.S. dollars.

Please keep this in mind if you are ordering from outside the United States such as Canada, Australia, or Africa.

You will be responsible for any local taxes if applied.

Can I do a tax-exempt order?

Yes, we can!

You will need to create an account with us and email us your certificate for us to verify before placing your order. Once we verify the certificate it will be applied to your account and as long as you are logged in, your orders will be exempt.

We cannot apply this after placing an order so please email your certificate and wait for a verification email before placing the order to avoid delays.